Today, I want to share what I have learned about Hiscall, Inc. Later on, I’ll do the same for Marmot. (Much of the information on Hiscall, Inc. comes from Fast response key to success an excellent article by Jenny Burns as printed in the Nashville Business Journal - March, 2009, and a Who's Who article in Nashville/Williamson County Spring/Summer 2009.
Hiscall, Inc. is a telecommunications business out of Dickson, Tennessee, that sells, installs and maintains telephone and data networking systems, cabling and parts. They sell to other businesses, business partners and directly to customers and strive to provide the highest quality service. Serving customers nationwide, Hiscall, Inc. believes in treating all people and customers with dignity and honesty.
Hiscall, Inc. was founded in 1995 and named with God’s guidance. Gary Luffman, the founder, President and CEO, wanted his Christian faith and principles to be mirrored in his business, so he named the company Hiscall and added the cross in the logo. The name was born from one of the late nights Gary was working on the business with his wife and business partner, Sarah, a nurse practitioner. She said, “It’s going to be His call if we make it.” The name stuck.
Even in today’s economy, Hiscall has continued to grow and develop because their commitment is first to God and then to their employees and customers. “Our long-range goals are to remain in submission to God, provide a quality work environment, be a world class service company and lead by example in all we do,” Gary maintains. “While we aren’t necessarily trying to be the largest, we’re absolutely striving to be the very best at what we do.”
The Hiscall, Inc. business philosophy is based on the Golden Rule of “Do unto others as you would have them do unto you.” Luffman says, “Internally and externally, we respect one another and strive to simply treat others as we want to be treated.” Hiscall takes pride in the efforts for employee satisfaction and retention. The company celebrates birthdays, anniversaries, births, and other life changing events, and also gives support when an employee has a loss in their life. Hiscall has also installed a recognition program where employees are encouraged to find “the good” in fellow employees, let management know about it, and then that particular employee will be recognized.
Treating people as Jesus would treat them is extremely important to Gary and Sarah. Their mission statement is the acronym “C.L.A.S.S.,” standing for Christian Ethics, Leadership, Appreciation, Service and Stewardship. “We value people of integrity who lead by example and appreciate each other, the opportunity to work together, excellent customer service and all that God has entrusted to us,” assert both Gary and Sarah.
After reading about the founding principles and the mission of Hiscall, Inc., it is clear to me now why Gary, Sara and Hiscall Inc. support Jimmy Wayne and Project Meet Me Halfway. With their strong sense of Christian commitment, Hiscall, Inc. will certainly continue to succeed and will continue to serve as a model for how businesses can serve their community. All of us should hold all businesses up to the high standards exemplified by Hiscall, Inc.
Of course, I have to end with pictures. Jimmy's tweets and ustreams continually stress his appreciation of Hiscall, Inc's support and I thought I'd pass along a couple of the pictures he tweeted with his messages.